Community Supported Technical Support

Greetings everybody,

As ChristianBlog.Com attempts to find ways to reduce our financial overhead to ease the burden on the owner of the website, we felt it would be a wise course of action to start having our members help support some of the technical support aspects of the website.

A large portion of the man-hours of operating the website involves answering a plethora of technical support questions.

When we put out a poll earlier in the year a number of our members said they would be willing to help with technical support if we were able to develop a system where they could access the tech-support questions that we receive.

Until now that was impossible - as we could not give access to our primary tech-support account.

Just activated a few minutes ago, ChristianBlog.Com is now officially announcing our "Community Supported Technical Support" system!

The ChristianBlog.Com "Community Supported Technical Support" section of our website allows our members to post questions about how to use the website - and allows other members to post answers on how to solve the issues!

Before our members post a new question, we do ask that they look through the list of existing questions, as well as our FAQ section.

Also please note that this new system is NOT for posting Bug Reports or Feature Suggestions.

At this time we are not offering any "perks" for our members who help others - but we are keeping track of those who help and intend to find some way to recognize and offer "perks" to those who help out a great deal. This may come in the way of membership advancements, free stuff (books, music, etc that we receive) or other ideas that we come up with!

We invite everybody to check out this new area at:

http://www.christianblog.com/support/

If you feel you know the website well enough to help others out - we would really appreciate you taking the time to do so!

For Christ's Ministry,
ChristianBlog.Com

K Reynolds @kreynolds ·

Is there/could there be any way for members who know they would like to help to sign up to get alerts of some sort when a question is posed or should those who wish to help just check back frequently?

K :princess:

Alison Stewart @kiwibird ·

:(You have no idea how much I would like to feel useful in this area..sigh! :doh:I'd probably be about as much use as a chocolate teapot! :mrgreen:On the other hand, with the odd miracle thrown in I might be able to field the occasional question.
kb

Shirley Hooper @mumbly ·

Sorry, but I would be as useful as several chocolate teapots.

I will also be praying that many computer nerds will help you out, John.

Marsha Tyler Ronquist @kraftykatz ·

I am going to agree with kiwibird here. I am usually the one in need of support but if I can in any small way be of help, I would like to be. This site and all the friends I have made here are important enough to put forth the effort in at least trying.
I bet a chocolate tea pot would taste good anyway.
KraftyKatz

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Alison Stewart @kiwibird ·

@John Just had a thought...(okay, so it takes a while for them to seep through). I think I am scared by the term 'technical' but I suspect that in terms of helping it could be that my perception of what is required to be 'technical support' is way out in left field. When you can squeeze in a moment could you give those of us who are technically challenged, a better idea of what you are looking for?

Oh...I just read your blog again...count me in...you never know, I just might be able to answer a question..Do I get Brownie points for every right anwer?

kb

John B. Abela @abelajohnb ·

No "signup" necessary folks... this is a "community" thing... just keep an eye on [link=http://www.christianblog.com/support/]http://www.christianblog.com/support/[/link] and if you see somebody post something - and you know the answer to their question - please take a moment to answer it.

Marsha Tyler Ronquist @kraftykatz ·

I think we can all handle that, when it is something we know the answer to.
KraftyKatz

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